Customer Service
Our customer service around the world cares for the delivered machinery and equipment to ensure our most important goal, the satisfaction of our customers. Assembly, commissioning, maintenance and repairs are carried out by our experienced team. Available spare parts can be delivered and assembled in a short time from stock. We offer maintenance contracts for our machinery and equipment. These contracts guarantee the annual inspection in accordance with the EC Machinery Directive. Wear is detected early and preventative maintenance can ensure the process reliability of the machines.
Our customer services:
- Assembly
- Commissioning
- Product training
- Process monitoring
- Maintenance
- Spare parts
- Repairs
Fig.: Assembly and commissioning of a Steimel system
Our customer service representatives are available with advice and practical tips. The customer can also receive immediate help by telephone or via the remote maintenance, which is available in most of our automatic systems. Even for machines, that are over 30 years old, our customer service ensures spare parts availability, maintenance and repair.
Fig.: Spare parts warehouse for centrifuge and swarf crusher parts
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